"Hide Outlook's Reminder Window" setting not working?

Comments

12 comments

  • Phil Seeman

    Hi Jay,

    Please try exiting Outlook (then be sure to wait until both Outlook and Reminder Alerts have unloaded from memory - check the bell systray icon or Windows Task Mgr to confirm that RA is unloaded); then restart Outlook, and see if that solves this issue.

    Please let me know whether that helps.

  • Jay Libove

    Hi Phil. No change after restarting Outlook. (I verified that both Outlook.exe and ReminderAlerts.exe had exited).

    I also notice that ReminderAlerts.exe does not start immediately (in fact, not within several minutes) of Outlook starting.  I'm not sure what does eventually trigger ReminderAlerts.exe to start running. (The present run of Outlook, after about five minutes, and an Outlook Reminder window opening, I still don't see either ReminderAlerts.exe or the Reminder Alerts notification window, in fact).

    I also still don't see Reminder Alerts showing up in Outlook -> Options -> Add-Ins at all.
    -Jay

  • Jay Libove

    A bit more information. If I go in to Outlook 2010 -> Options -> Advanced, and de-select Outlook's own option to display appointment reminders, then ReminderAlerts also no longer shows reminders :(

  • Phil Seeman

    That’s correct, you can’t uncheck that option (as you discovered).  Reminder Alerts receives its information on what reminders to display directly from Outlook; and when you uncheck that option, Outlook no longer provides any programmatic reminder information (since you’ve said you don’t want it by unchecking the option.)

    But something very odd is going on with your installation if you're not even seeing Reminder Alerts in Outlook's Add-ins list.  I'm not sure how it could be running at all in that case!

    Are you sure you've installed the correct version - 32 or 64 bit - based on your Office version?  Please remember that this has nothing to do with your Windows version - 32 or 64 bit - but your Office version.  If you're at all unsure, you can post a screenshot here of your File > Help > About Microsoft Outlook screen.

  • Jay Libove

    No doubt about it - 32-bit office, 32-bit version of Reminder Alerts.  Don't know what to say about why Reminder Alerts doesn't appear in Outlook's Add-Ins control panel.

    I can only get Reminder Alerts to work (At all) by manually executing C:\Program Files (x86)\More Productive Now\Reminder Alerts\ReminderAlerts.exe

    Is there an extra-debugging flag that I might be able to apply, if I uninstall and reinstall Reminder Alerts, which could produce a log to help you determine if some part of the installation is (silently) failing? Or some other debug logging, etc?

    Thanks.

  • Phil Seeman

    Could you post a screenshot of your Outlook Add-ins window (or you an email it to support@moreproductivenow.com if you'd prefer)?  Want to look for clues...

  • Jay Libove

    Here you go, the Outlook Add-Ins window.

    Thanks!




    Outlook Add-Ins.jpg
  • Jay Libove
    Hi Phil. Welcome back from the holidays - I hope you've recovered :) Any progress on this mystery? Outlook's @$%$#%$ Reminders window is going to have me jumping OUT the window soon..... Thanks! -Jay
  • Phil Seeman

    Hi Jay,

    The Outlook add-in portion of Reminder Alerts definitely did not install.  The best thing is to uninstall RA from the Windows Control Panel and then reinstall it.  Let's see if that solves the problem.

     

  • Jay Libove

    Hi Phil. I figured it out. I run (in Windows 7) as a totally non-privileged user, relying on Windows User Account Control to prompt me for administrative credentials and then to grant administrative permissions tokens to processes which require elevation.

    Apparently, the ReminderAlerts installer does two things:
    1. It installs as the user whose credentials were used to elevate the installation process, instead of as the user who executed the installer; and
    2. It installs only for the user as whom it is installing, instead of for all users of the system.

    I actually didn't realize that #1 above was possible. In any case, I'm pretty sure that's not how it should work.

    #2 of course is a matter of installer preference. Many programs these days ask at installation time whether to install only for "you" (which, unless item #1 is changed, will be a bit misleading) or whether to install for all users.

    I suggest adjusting the installer to continue to install as the user who ran the installer, rather than as the user whose credentials were used to grant administrative permissions, and to add the "you or all" prompt.

    Cheers,
    Jay

  • Phil Seeman

    Jay,

    Thanks for the info; glad you were able to determine the cause.

    Here are some additional notes:

    #1 - this behavior is actually the default for a plain vanilla Windows installer app, which is what I'm using.  In this case I believe it has to work that way because it's writing portions of the install to locations that the Standard user doesn't have access to.  If it were to install as that user, it wouldn't be able to successfully perform those write operations.

    #2 - for Office COM Add-ins, it's not possible to install them for "All Users".  This is because the registry key which MS Office uses to detect installed add-ins lives under HKEY_CURRENT_USER.  Apps which install for all users use the HKEY_LOCAL_MACHINE registry section, but COM add-ins don't look there.

    I'll be continuing to be on the lookout for solutions to the issue you raise, but as explained here, it doesn't seem too promising.

  • Jay Libove

    Hi Phil,

    It just seems that there must be a way for an installation which a) needs elevation in order to succeed at all, while also b) must install within the profile context of the (non-privileged) user who actually typed the installer command, to do both. Otherwise, ReminderAlerts would have endless company among software which "doesn't install correctly".  (Indeed, ReminderAlerts is NOT alone in this; but it's also not swimming in company).

    I'm not a Windows app package developer, so I don't know the right way to achieve the goal, but it just has to be there. Microsoft is definitely imperfect (thus the need for ReminderAlerts, heh!) but they're also not in the habit of leaving out such a critical function that would cause many products to be not-useable (note, I said not-useable, not not-installable) by anyone except an administrative user. No?

    Thanks,
    Jay

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